Staples

In 2023, I joined the Staples rotational program, an incredible opportunity that allowed me to work with diverse teams and gain invaluable insights into different facets of the business. During this time, I contributed to impactful projects such as building our design system guidelines, improving cart and checkout user flows, iterating on mobile designs to enhance the Staples app and web experience, and collaborating across departments to enhance user experiences.

Team
Mobile Experience | Cart and Checkout

Location
Framingham, MA

Timeline
January 2024 - November 2024

Design System Guidelines

Conducted a comprehensive review of existing design system components, gathering insights on current usage and identifying gaps in documentation.
Created detailed design guidelines for components that lacked documentation, ensuring clarity, consistency, and alignment with Staples' design standards.
Redesigned and updated existing guidelines into a clear and accessible format for cross-functional teams, simplifying adoption and usability.
Collaborated with component owners to refine and tailor guidelines, ensuring alignment with user needs, business goals, and technical requirements.
Worked closely with engineering teams to implement live component demos on the WordPress platform.
Led team-wide discussions with the UX department to review, refine, and align components with broader user experience objectives.
Developed a scalable and comprehensive design system, supporting consistent, user-centered experiences across Staples’ digital platforms.

Mobile Experience

Worked with the Mobile Experience team at Staples to improve the design of the Staples app. Focused on making updates and design changes based on stakeholder feedback to create a more functional and user-friendly experience for customers.

Contributed to the Cart and Checkout team, focusing on one of the most complex areas of the Staples website.
Led design iterations to improve usability and streamline the checkout process by introducing impactful new features.
Used Fable to run accessibility tests and worked with developers to address identified ADA compliance issues.
Worked closely with stakeholders and cross-functional teams to align design changes with business goals.
Addressed user pain points and created a more intuitive, seamless shopping experience.